How to Delete a Review on Facebook Business Page

Practice you accept a Facebook page for your local business? If so, you can allow your customers to get out ratings and reviews for your business on your Facebook page. But what happens when someone leaves a negative review or comment? When information technology happens, information technology leaves business owners wondering how to delete these reviews on Facebook.

Can you delete/remove reviews on Facebook?

The fast answer is no, you lot can unfortunately not delete reviews or ratings simply considering they are unfavorable for your business organisation. One of the reasons networks like Facebook, Google, and Yelp allow users to leave reviews for businesses is to ultimately requite them the risk to select the best business for their needs.

If networks similar Facebook allowed business concern owners to delete or remove reviews, then every business would have nothing but glowing reviews. Customers would never get the take a chance to view the business organization objectively.

The but person who can delete a Facebook review is the reviewer themselves. Your chances of getting the reviewer to delete it is higher than your chances of getting Facebook to delete information technology.

What to Do When You Receive a Negative Review on Facebook

If y'all receive a negative review on Facebook, accept a moment before yous respond. Your response volition exist posted along with the negative review for all of your current fans, page visitors, and future customers to read.

When the reviewer has left a specific annotate, acknowledge their concerns. Then consider the best way to handle the situation that meets your business'south standards of client service.

In circumstances where you receive a low star rating without a annotate, you can choose to leave it alone in hopes that meliorate reviews with commentary will outrank it. Or, yous tin can answer to the rating, asking the rater if there is anything you could aid them with to make it a improve experience.

Three Ways to "Remove" Negative Reviews from a Facebook Page

If responding to the negative rating or review is not plenty, there are two alternative ways you can remove information technology from your Facebook page.

Report Reviews That Violate Facebook's Guidelines

Start, get to know Facebook Customs Standards for creating a safe networking space. If the negative review violates guidelines (excessive cruelty, hate speech, or threats of violence), you can send the review to Facebook. One time Facebook examines the content of the negative review, they volition notify y'all of their decision in your support inbox.

Compensate With More Positive Reviews

If that doesn't piece of work, you can work toward collecting more reviews for your Facebook page. As your folio gets more positive reviews, they will slowly drown out the negative review or rating. In many cases, positive reviews will outrank the negative ones. Particularly if you like the positive reviews, reply with a thank you lot, and encourage social engagement around them.

Turn Off Your Facebook Page'southward Reviews

If you feel that the negative rating or review is pain your business concern, your terminal selection is to disable reviews on your Facebook page. This means that you lose the power to brandish any positive reviews and ratings on your folio and collect new reviews.

To do this, go to your Facebook page settings. Under the Templates and Tabs settings, plow the Reviews toggle off.

Yous tin can turn reviews on in the future, only the reviews you have received in the past will still be associated with your Facebook folio. If you choose to turn reviews back on, exercise and then when you are certain you can collect new, positive reviews about your business.

Alternatives to Facebook Page Reviews

Don't miss out on customers who may skip your business if they tin can't detect reviews. Create a Ratings & Reviews or Testimonials page on your website and publish real reviews that y'all've hand-selected.

Get-go by emailing your customers a survey well-nigh their experience at your business concern. This should assistance yous determine where your concern needs to improve on providing the customer service needed to receive positive feedback from customers.

When customers send in comments that would make for a great review or testimonial, you lot can e-mail them back (ask if that'southward ok in the survey). See if they would share their comments on your website, on video, or on another review network like Google or Yelp.

To share your positive reviews and testimonials with Facebook fans, post them on your wall. Add stars and images to make information technology stand out on your page.

You can also share positive reviews from other platforms like Google and Yelp. In the post-obit example, the business organisation owner turned the review into a video to get it more than attending in the news feed.

Other Ways to Manage Your Reputation on Facebook

Reviews aren't the only style Facebook users can talk about your business. You lot can use the Facebook search box to find people who have fabricated public posts on their Facebook profile, commented on other Facebook pages, or posted in public Facebook groups.

To assist manage engagement, you can use MavSocial's Social Inbox. Information technology allows you lot to not merely manage Facebook reviews, but Google My Business reviews likewise, and allows yous to manage comments, mentions, posts, and messages beyond multiple social media business relationship and networks in one, unified inbox.

You can use it to respond to your Facebook folio reviews, both positive and negative. Yous can assign reviews and messages to members of your social media teams making it like shooting fish in a barrel to take care of customer service issues in a smooth and timely manner.

See how MavSocial makes managing reviews & engagement quick and easy.

No credit card required

In Determination

While you can't delete or remove reviews on Facebook simply because they are negative, you tin can use them. Instead of disabling reviews, use bad reviews to show fans and customers how much your business is willing to assistance plough a negative experience into a positive ane.

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Source: https://mavsocial.com/delete-reviews-on-facebook/

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